To make sure that your family and all other guests will have a pleasant and comfortable stay with us and to prevent any misunderstandings, please read our House Rules below.
NOTE: When you complete your reservation with us, you also confirm that you agree to our House Rules during your visit. If you choose to violate these House Rules, it can result in the immediate cancellation of your reservation.
- Our Check-In time is 2:00 PM, and our check-Out time is 11:00 AM. Any Extension of Stay Must Be confirmed a day before at reception.
- On the day of your arrival, you are required to provide us with a copy of your passport or National ID card and fill out our guest registration card.
- Our receptionist will assist you with check-in and give you a tour of the apartment and how to use the appliances.
- Our housekeepers are responsible for the cleanliness of your apartment please let us know which time suit you best.
- You are responsible for taking care of your personal belongings and valuables inside or outside the apartment. Always close and lock the main door, balcony doors, and windows when exiting the apartment. Westwood Residences will not be held responsible for any stolen or damaged Each apartment is equipped with a personal safe for your security.
- Pets are NOT allowed in our
- Smoking of any kind is STRICTLY NOT ALLOWED inside the apartments. This includes cigarettes, marijuana, shisha, or any drug-related Burning incense or smoking in the bathroom is also considered smoking inside the apartment. Smoking should be done outside on the balcony terrace or in other outdoor areas, excluding illegal substances.
- Westwood Residences is a non-smoking If you choose to smoke in the apartment, there will be an additional cost of $100 for dry-cleaning the curtains, upholstery, and carpets. It is recommended to smoke on the balconies or use the rooftop balcony on the 4th floor, using the provided ashtray for convenience.
- All visitors to guest apartments must be registered at the The number of visitors should not exceed the maximum room capacity of the apartments. Visitors are not allowed in guest rooms after 10:00 PM.
- You do not have permission to bring any weapons, flammable or explosive substances, or products
- All guests are required to take care of the apartment and its furniture, both inside and outside. Moving the furniture, kitchenware or taking it to other apartments, outside areas, or the rooftop is strictly prohibited.
- When you and your guests exit the apartment, you have the obligation to close the doors, switch off the lights and electrical appliances, and turn off all water faucets.
- Please close doors and windows when using the air conditioning to create a cooler It is not necessary to leave the air conditioning on all day if you are not in the apartment, as they are powerful enough to cool the entire apartment in a short time when you return.
- We kindly request that you limit unnecessary water usage. It is forbidden to throw waste in the toilets or in any other place not predicted for this purpose (like outside the house or in its vicinity).
- Please do not throw wet napkins, wet towelettes, or paper towels into the toilet as it can cause a clog in our If a guest is found doing so, they will be responsible for reimbursing the owner for the costs of clearing the clogged pipes by a professional cleaning service.
- The apartment is reserved for registered guests Bringing unlisted individuals or allowing non- guests to park on the property is strictly prohibited. Any unauthorized presence may result in immediate cancellation of the reservation and towing of unregistered vehicles at the guest’s expense.
- Guests who intentionally or accidentally damage any property will be responsible for reimbursing the owner for the full amount of the damage they caused. The owner can ask the guests to leave an extra deposit before or on their day of arrival. The total deposit will be refunded to the guests on the day of departure only if they leave the apartment in the same condition as they found it.
- If you will be arriving after 20:00 on your first day, you are required to contact us and let us This is to notify our team to be on standby to wait for your arrival.
- For guests who stay monthly, checkout should be informed ONE WEEK prior to the vacating date, and for guests who stay two weeks, checkout should be informed three DAYS prior to the vacating
- On the day of your departure, the CHECK-OUT TIME for all guests is 11:00 a.m. This is required in order for us to have time to clean and prepare the apartment for the next guest’s You have the obligation to leave the apartment in the same condition as you found it: clean, with no damages or Trash.
- All guests staying at Westwood Residences are required to respect the peace and quiet of the owner and the other guests from 9:00 p.m. to 8:00 a.m. every day. These are the designated “Quiet Hours ” If you or members of your group choose to violate the Quiet Hours, the owner reserves the right to give you a warning, call the Police, or terminate your reservation. In the case of reservation termination, there will be no refunds since it was caused by your own violation of the House Rules.
- Any problem that cannot be solved between a guest and the owner will require the immediate participation of the local Police Department.
- Any complaints or problems will be considered only if you report them immediately during your stay. If you encounter any trouble with anything in your apartment, you are required to notify the reception immediately.
- Please note that once a guest has arrived and checked into their reserved apartment, their booking is complete and they are no longer eligible for any This includes if the guest decides to depart their apartment sooner than their designated check-out date or time. The only acceptable conditions for any refund are due to extenuating circumstances, which include changes to government travel requirements, declared government emergencies or epidemics, government travel restrictions, military actions and other hostilities, or natural disasters. Upon making their reservation, the guest understands and accepts that all other reasons for cancellation or early departure are the guest’s own responsibility and are not eligible for any refund.
- The owner reserves the right to immediately terminate the reservation of any guest who does not respect these House Rules without providing any refund.